Client Services Manager
2 weeks ago
We are seeking an exceptional Account and Data Executive to join our team at TMW Unlimited group. As a key member of our client services team, you will be responsible for delivering high-quality work and building strong relationships with our clients.
About the RoleThe ideal candidate will have experience in performance marketing or paid media, with a proven track record in scoping campaigns and managing budgets. You will be the source of truth for agency and clients when it comes to internal and external meeting preparation, note taking, actions to follow up, and resource management.
You will work closely with line managers to support in building project plans, booking creative resource, and managing budgets. As the go-to point across each project you manage, you will take briefs from the client and manage their expectations, writing the brief and briefing the Creative department or Paid Media (Performance / Social) team.
Key responsibilities include:
- Project Scoping: A proven track record in scoping campaigns, ensuring creation of accurate resource plans, project schedules, and price quotes, with clarity about what is and isn't included in the scope.
- Experience working on CRM across multiple channels.
- Experience in Performance Marketing.
Our company values include giving a damn about each other, our clients, and our work, as well as taking pride in being open, accepting, and inclusive. We offer a range of benefits, including:
- 25 days' holiday + Bank Holidays
- Christmas closure
- Volunteer day and Birthday Day off
- Contributory Pension Scheme
- Life Assurance
- Healthcare Cash Back Scheme
- Interest free travel season ticket loan, Cycle scheme
We have a calendar of social and charity events throughout the year, and we are committed to creating a workplace that reflects the world we want to live in. Whether you're just getting your foot in the door or you are an experienced employee whose life circumstances are shifting, we are flexible to accommodate each individual's needs as best as we can.
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