Housing Officer
4 weeks ago
Job Summary:
We are seeking a skilled Housing Officer to join our Income Management Team in the Landlord Services Directorate. As a Housing Officer, you will be the primary contact for tenants who are concerned about paying their rent.
Key Responsibilities:
- Work collaboratively with colleagues and external partners to provide an effective front-line service.
- Maximise rental income by providing support, collecting rent, and giving debt advice.
- Provide information and assist tenants with benefit-related queries.
- Work as a member of a team to achieve excellent customer care and support tenants in financial difficulty.
Requirements:
- Ability to work as a member of a team.
- Welfare and benefit knowledge, including Universal Credit.
- Experience of liaising with external agencies.
- Ability to work on own initiative and independently.
- Ability to deal with difficult and stressful situations.
- Ability to demonstrate working knowledge of tenancy agreements.
- Excellent numerical skills.
- Excellent communication skills.
- Excellent digital skills, including Word, Excel, and CX Housing Management System.
- Passion for customer care.
Benefits:
- Generous holiday entitlement.
- Flexible working options.
- Excellent benefits, including SYHA Rewards.
- Westfield Health.
Salary and Working Hours:
Salary Scale: 4B/C - £32,537. Working Hours: Full-time, 37 hours.
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