Salesforce CPQ Administrator

1 day ago

Co West Midlands, United Kingdom Henderson Scott Full time
About the Role

Henderson Scott is seeking a highly skilled Salesforce CPQ and Billing Administrator to join our team. As a key member of our organization, you will be responsible for leading on Sales Cloud, CPQ, and Billing administration/BAU tasks within Salesforce.

Key Responsibilities
  • Collaboration and Stakeholder Management

Collaborate with stakeholders to define requirements, deliverables, and set and manage expectations.

CPQ and Billing Administration

Lead on Sales Cloud, CPQ, and Billing administration/BAU tasks within Salesforce, ensuring seamless execution and optimal system performance.

Documentation and Knowledge Management

Follow and define documentation standards, leading knowledge article reviews on CPQ and Billing specifics to ensure quality and appropriate knowledge is accessible to the team.

Technical Delivery and Integration

Manage the technical delivery of custom integrations, and data migration elements of Salesforce implementations, ensuring successful project outcomes.

Stakeholder Management and Relationship Building

Manage stakeholders to foster strong relationships and collaboration, serving as a core SME for all aspects of Salesforce CPQ and Billing.

Finance and System Expertise

Provide leadership to the Finance teams on Salesforce best practices, ensuring effective system use and optimal performance.

Project Coordination and Governance

Coordinate with 3rd party consultants for successful project outcomes, ensuring data governance and maintaining a structured and efficient Salesforce environment.

BAU Changes and Workload Management

Configure and manage BAU changes and workload, ensuring seamless execution and optimal system performance.

Deployment and Environment Management

Assist with Gearset deployments into various Salesforce environments, working within Sales Cloud, Service Cloud, and Experience Cloud.

Requirements
  • Significant Salesforce Admin Experience

Significant hands-on Salesforce Admin experience with demonstrated experience as a Salesforce CPQ and Billing SME.

End-to-End Enterprise Experience

End-to-end, lead to cash enterprise level experience within Salesforce utilising customised Salesforce Billing and CPQ processes.

Relevant Salesforce Certifications

Relevant Salesforce certifications; including CPQ Specialist, Salesforce Admin.

Environment Management and Deployment

Solid experience in environment management, release management, code versioning best practices, and deployment methodologies, with a preference for Gearset and BitBucket.

Complex Salesforce Orgs and Data Structure

Proven experience in complex Salesforce orgs, demonstrating adaptability, a good understanding of Salesforce data structure to optimize system performance and efficiency.

Multi-Cloud Solutions and Integration

Understanding of multi-cloud Salesforce solutions using the Salesforce product suite including Sales Cloud, Service Cloud, Communities, AppExchange, and complementary technologies.

Data Integration and ETL

Knowledge of data integration activities, having worked within M&As is a bonus.

Business System Integration

Experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, Kantata, and NetSuite).

SOQL and APEX

Competence in SOQL (Salesforce Object Query Language) for effective data retrieval and manipulation, with some experience with APEX and ability to read code.

Apex Triggers and Configuration

Use of Apex Triggers and configuration in the context of sandbox environment refresh and dataloading.

Service Contracts and Docusign

Understanding of Service Contracts, Docusign, and Conga.

Flows and Agile Methodologies

Skilled at creating, designing, and implementing advanced Flows within Salesforce, with familiarity with Agile and Kanban methodologies for project management, JIRA.

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