Documentation Content Architect

1 week ago


London, Greater London, United Kingdom Netwrix Corporation Full time
Job Title: Documentation Content Architect

We are seeking a seasoned Documentation Content Architect to lead our technical knowledge management team. As a key member of our organization, you will be responsible for architecting and overseeing the knowledge base while driving organizational change.

Responsibilities:

  • Develop and maintain high-quality, up-to-date content for the internal knowledge wiki and public knowledge base.
  • Ensure content is easily searchable and user-friendly to reduce customer support tickets and enhance the user experience.
  • Analyze the effectiveness of the knowledge base and implement improvements based on user feedback and performance metrics.

Requirements:

  • Proven experience managing technical knowledge bases and creating user-focused documentation.
  • Strong editing, proofreading, and content development skills, with an excellent command of the English language.
  • Familiarity with Windows system administration and technical documentation processes.
  • Experience using Salesforce knowledge management tools and other content management systems.

Benefits:

  • Employment according to the Labor Code;
  • Additional paid day off at your birthday;
  • Excellent Health Benefits;
  • Wellness Programs (walking challenges, virtual yoga classes, and virtual stretching exercises);
  • Challenging projects and opportunities for Career Advancement;
  • Casual and Innovative Upbeat Work Environment;
  • Team Oriented and Collaborative Colleagues.


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