Documentation Content Architect
1 week ago
We are seeking a seasoned Documentation Content Architect to lead our technical knowledge management team. As a key member of our organization, you will be responsible for architecting and overseeing the knowledge base while driving organizational change.
Responsibilities:
- Develop and maintain high-quality, up-to-date content for the internal knowledge wiki and public knowledge base.
- Ensure content is easily searchable and user-friendly to reduce customer support tickets and enhance the user experience.
- Analyze the effectiveness of the knowledge base and implement improvements based on user feedback and performance metrics.
Requirements:
- Proven experience managing technical knowledge bases and creating user-focused documentation.
- Strong editing, proofreading, and content development skills, with an excellent command of the English language.
- Familiarity with Windows system administration and technical documentation processes.
- Experience using Salesforce knowledge management tools and other content management systems.
Benefits:
- Employment according to the Labor Code;
- Additional paid day off at your birthday;
- Excellent Health Benefits;
- Wellness Programs (walking challenges, virtual yoga classes, and virtual stretching exercises);
- Challenging projects and opportunities for Career Advancement;
- Casual and Innovative Upbeat Work Environment;
- Team Oriented and Collaborative Colleagues.
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