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Insurance Team Leader

2 months ago

Cardiff, Cardiff, United Kingdom International Medical Full time
Job Summary

We are seeking a highly skilled and experienced Insurance Team Leader to join our team at International Medical. As a key member of our Travel Claims Team, you will be responsible for leading a team of claims handlers and overseeing the effective management of claims and customer service.

Key Responsibilities
  • Lead and develop a team of claims handlers to deliver a high-quality claims service at all times, monitoring individual performance, identifying training needs, providing coaching & guidance and managing any issues.
  • Provide practical and technical support to the team on a daily basis with claims handling.
  • Carry out regular documented formal and informal appraisal and one to one interaction to maintain a motivational and productive working environment within the team.
  • Monitor daily workloads and manage resources to ensure departmental and agreed service standards are achieved.
  • Review and monitor work performance continually against agreed KPIs and SLAs.
  • Review all decline referrals before they are sent to insurers, subject to contract.
  • Review all high value claim referrals, client specific, to ensure coverage accuracy and quality of communication.
  • Handle all legal expenses, personal liability and personal accident claims from the outset, referring to the relevant insurers (and / or their appointed solicitors) until completion.
  • Escalate any unresolved departmental queries or claims.
  • Ensure that the department's standards and quality objectives are maintained.
  • Ensure close co-operation and efficient communication within the department and across the business.
Requirements
  • 1 to 2 years experience in a similar role (Required)
  • Strong work ethic and the initiative and ability to work independently or in a team environment
  • Travel insurance experience (Preferred)
  • Attention to detail and good listening skills. Can follow complex instructions
  • Good interpersonal and customer service skills (both written and spoken)
  • Enthusiastic, self-motivated with a 'can do' attitude
  • Experience of working in an insurance or compliance environment would be advantageous
  • Ability to develop, implement and assess performance metrics.
  • Ability to inspire, on both an individual and team level, to ensure the continued enhancement of the team and its success.
What We Offer
  • Working from Home (Remote or Hybrid)
  • Competitive Salary of £29,000 - £32,000 (Depending on Experience)
  • We promote internally as much as possible
  • Diverse workforce
  • Summer and Christmas Parties
  • Birthday Day Off
  • Bupa Dental Insurance
  • Healthshield Cash Plan
  • 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days (Pro rata)
  • Surprise events for overachieving employees - such as tickets to Beyonce etc
  • Employee of the month/year awards
  • 2 volunteer days a year
Equal Opportunities Employer

International Medical is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.