Veterans Advocate Coordinator
2 weeks ago
At RSL Queensland, we're committed to providing exceptional support to our veterans and their families. As a Veterans Advocate Coordinator, you'll play a vital role in helping them navigate the complex DVA claims process.
We're seeking a highly skilled and compassionate individual with experience in learning, interpreting, and applying complex legislation. If you have a strong attention to detail, excellent case management skills, and the ability to work in a high-volume environment, we'd love to hear from you.
This is a permanent full-time position based in Stafford, Brisbane, with appointments required outside of the office location. You'll have the opportunity to work towards qualifications under the Advocacy Training and Development Program (ATDP), providing a clear career pathway as you progress.
Key Responsibilities:
- Prepare and submit compensation claims under supervision.
- Work within legislative and policy guidelines to document claims from Veterans.
- Case Coordination - manage and update client files using record management systems, ensuring data quality and accuracy.
- Communicate with clients and their representatives to gather additional information and provide clients with a timely update on their claim.
About the Role:
This highly customer-focused role enables our clients to receive the best possible outcome for their compensation needs. We look for individuals who can demonstrate complex problem-solving abilities, strong attention to detail, and effective written communication and interpersonal skills.
We offer a competitive salary of $60,000 - $80,000 per annum, plus extensive training and development opportunities. As a member of our team, you'll have access to advanced technology, skilled co-workers, and interesting projects that will help you grow professionally and personally.
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