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Tenancy Solutions Specialist

2 months ago

Northampton, Northamptonshire, United Kingdom Reed Full time

Job Summary:

We are seeking a highly skilled and experienced Tenancy Solutions Specialist to join our team at Reed. As a Tenancy Solutions Specialist, you will play a critical role in providing a specialist tenancy solutions service within our communities team, focusing on early intervention, regular contact, positive interventions, and making a difference to customers and communities.

Key Responsibilities:

  • Lead the case management of antisocial behaviour, hate crime, domestic abuse, and tenancy fraud to ensure safe and secure communities.
  • Deliver a service that emphasizes contact, intervention, and positive impact on customers and communities.
  • Support local partnership arrangements and strategic housing functions of local authorities, collaborating with key partners.
  • Develop proactive relationships with partners such as police crime commissioners, crime and disorder partnerships, local authority enforcement agencies, community safety teams, dog warden services, noise teams, and operational policing units, focusing on positive local outcomes.
  • Work in partnership with agencies to ensure sustainable communities; support and safeguard customers to sustain and manage their tenancies with an early intervention and prevention ethos, referring to support and advice services.
  • Provide support to customers and complainants by safeguarding or signposting.
  • Draft witness statements, progress cases to court, develop files, and attend court.
  • Provide support to customers during the legal process, ensuring accessibility and a support package during legal proceedings.
  • Support the Communities Team in delivering a local and responsive service.
  • Signpost and collaborate with colleagues across the business to ensure excellent services are provided.
  • Provide support and advice to other teams and departments as necessary.
  • Promote and lead by example on equality, diversity, and inclusion.

Requirements:

  • Educated to A level standard or equivalent professional experience of housing and neighbourhood management services.
  • GCSE in English.
  • Detailed understanding of operational housing law and ASB, and neighbourhoods and community agenda.
  • Experience of working in a customer-facing role.
  • Experience of case management.
  • Excellent communication, influencing, negotiation, and decision-making skills.
  • Strong interviewing skills, able to review reports, interpret and corroborate information, excellent attention to detail.
  • Strong customer care skills.
  • Experience of working for a housing organization or public service.
  • Track record of achieving excellent results for customers and the business.
  • Ability to produce high-quality correspondence and legal documents in plain English for a wide range of audiences.
  • Excellent IT skills and fully competent and conversant with Microsoft Office applications.

What We Offer:

  • A starting salary of £34,500.
  • 31 days holiday plus BHs.
  • Matched pension scheme up to 8%.
  • Annual salary review.
  • Contribution towards the cost of glasses needed to read computer screen.
  • Company sick pay subject to length of service.
  • BUPA cash plan.
  • Childcare voucher scheme.
  • Charity days scheme.
  • Professional subscriptions.
  • Flexitime working hours where service needs allow.
  • Part-time working and job share opportunities.