Customer Service Representative
3 weeks ago
Location: St Albans, Hertfordshire
Type: Hybrid – Home (&/OR) Office, Fulltime
Salary: £25,000 - £28,000 a year
Job Overview
Gurler Mae Recruitment is proud to announce that we are searching for a Support Specialist - Maintenance Planner on behalf of our client, an industry leader in fire and security solutions.
Key Responsibilities
- Deliver exceptional customer service by responding to customer inquiries in a timely and professional manner.
- Administrate job reports from field engineers to ensure seamless communication and efficient operations.
- Collaborate with account managers to provide top-notch customer service and support.
- Support the implementation and utilization of new customer support software.
- Communicate effectively with internal colleagues via email and phone.
- Utilize the client's SaaS software packages, including simPRO, Fix Flow & Pro Net, to streamline operations and enhance customer experience.
- Participate in continuous professional development opportunities to advance career growth.
- Enjoy a comprehensive benefits package, including wellness and employee assistance programs, death in service insurance, salary sacrifice pension scheme, generous holiday allowance, and work-life balance initiatives.
- Be recognized for outstanding performance through team member of the month awards and annual company day celebrations.
About Our Client
Our client is a leading provider of fire and security solutions, committed to delivering unrivaled customer experience and professional service to their clients.
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