Customer Service Representative

3 weeks ago


St Albans, Hertfordshire, United Kingdom GURLER MAE Recruitment Full time
Support Specialist - Maintenance Planner

Location: St Albans, Hertfordshire

Type: Hybrid – Home (&/OR) Office, Fulltime

Salary: £25,000 - £28,000 a year

Job Overview

Gurler Mae Recruitment is proud to announce that we are searching for a Support Specialist - Maintenance Planner on behalf of our client, an industry leader in fire and security solutions.

Key Responsibilities

  • Deliver exceptional customer service by responding to customer inquiries in a timely and professional manner.
  • Administrate job reports from field engineers to ensure seamless communication and efficient operations.
  • Collaborate with account managers to provide top-notch customer service and support.
  • Support the implementation and utilization of new customer support software.
  • Communicate effectively with internal colleagues via email and phone.
  • Utilize the client's SaaS software packages, including simPRO, Fix Flow & Pro Net, to streamline operations and enhance customer experience.
  • Participate in continuous professional development opportunities to advance career growth.
  • Enjoy a comprehensive benefits package, including wellness and employee assistance programs, death in service insurance, salary sacrifice pension scheme, generous holiday allowance, and work-life balance initiatives.
  • Be recognized for outstanding performance through team member of the month awards and annual company day celebrations.

About Our Client

Our client is a leading provider of fire and security solutions, committed to delivering unrivaled customer experience and professional service to their clients.



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