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Service Desk Specialist
2 months ago
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. Our company has a rich history of innovation and expertise, with a strong focus on performance that drives progress. We are committed to creating transportation solutions that move and improve the world.
About the RoleWe are seeking a tech-savvy problem solver with a passion for delivering exceptional IT support to join our team at the LH Group (a Division of Wabtec UK Ltd). As a Service Desk Specialist, you will play a crucial role in ensuring the integrity and reliability of our client computing environment while providing top-notch support to our users.
Key Responsibilities- Utilize critical thinking and adhere to standard operating procedures to effectively resolve IT support issues and tickets.
- Identify and provide computer hardware, software, and various services in line with Service Level Agreements.
- Thoroughly document hardware failures, installations, repairs, and removals in the Service Desk system.
- Contribute to Service Desk support during acquisition integrations.
- Manage and support ongoing Anti-virus and SCCM implementations to ensure system security.
- Maintain accurate IT inventory documentation and manage IT stock using the Configuration Management Data Base (CMDB) within the Service Desk system.
- Participate in the operations and monitoring of the IT environment.
- Undertake tasks related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose.
- Configure, troubleshoot, and maintain phones, network printers, scanners, and MFUs.
- Resolve backlogs for incidents and SRs, keeping end users informed of progress and conducting root cause analysis.
- Obtain necessary approvals and procure hardware and software when required.
- Provide on-site support as requested.
- Bachelor's degree or equivalent in a relevant discipline or a combination of relevant experience and certifications.
- Proficiency in Windows 7/10 administration and usage.
- Excellent understanding of PC Desktop/Laptop hardware.
- Experience in supporting Audio/Video equipment.
- Familiarity with ITIL Foundations.
- Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred).
- Apple Mac and iOS expertise is desirable.
- Exceptional analytical and problem-solving skills.
Wabtec Corporation is committed to taking on the world's toughest challenges. We rely on a culture of leadership, diversity, and inclusiveness to employ the world's brightest minds and create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences, and perspectives. We are an equal employment opportunity employer and welcome applications from diverse candidates.
