Customer Experience Director
13 hours ago
About the Role:
We are seeking a Customer Experience Director to lead our store in Hull and deliver exceptional customer service. As a Customer Experience Director, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Lead a team of staff to achieve sales targets and provide excellent customer service
- Maintain high standards of store appearance and maintenance
- Manage store compliance and administration
- Take full accountability for store performance and team well-being
Requirements:
- Proven experience in a customer-facing role
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
- Strong commercial awareness and problem-solving skills
- A flexible approach to working hours
What We Offer:
- Competitive salary: £29,850 per annum (OTE £32,835)
- Quarterly bonuses averaging 10-12% (up to 25%)
- Holiday entitlement increasing with service
- Training and support to help you develop a great career with us
- Great pension and sharesave scheme
- Social events throughout the year
- Family-friendly policies
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