Customer Experience Director

13 hours ago


Tickton, United Kingdom CV-Library Full time

About the Role:

We are seeking a Customer Experience Director to lead our store in Hull and deliver exceptional customer service. As a Customer Experience Director, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.

Key Responsibilities:

  1. Develop and implement strategies to improve customer satisfaction and loyalty
  2. Lead a team of staff to achieve sales targets and provide excellent customer service
  3. Maintain high standards of store appearance and maintenance
  4. Manage store compliance and administration
  5. Take full accountability for store performance and team well-being

Requirements:

  1. Proven experience in a customer-facing role
  2. Excellent communication and interpersonal skills
  3. Able to work independently and as part of a team
  4. Strong commercial awareness and problem-solving skills
  5. A flexible approach to working hours

What We Offer:

  • Competitive salary: £29,850 per annum (OTE £32,835)
  • Quarterly bonuses averaging 10-12% (up to 25%)
  • Holiday entitlement increasing with service
  • Training and support to help you develop a great career with us
  • Great pension and sharesave scheme
  • Social events throughout the year
  • Family-friendly policies


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