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Logistics Response Lead

2 months ago

Reading, Reading, United Kingdom Thames Water Full time
Job Description

**Job Title:** Technical Lead

**Job Summary:** We are seeking a highly skilled Technical Lead to join our team at Thames Water. As a Technical Lead, you will be responsible for delivering logistics response 24/7, managing relationships with internal networks and field managers, and providing prompt investigation of complaints.

Key Responsibilities:

  • Manage logistics response 24/7, ensuring excellent response to customer and incident management teams.
  • Build strong relationships with equivalent shift leadership roles in the operational control centre.
  • Develop knowledge of waste pumping sites, fundamental principles of operation, and temporary pump operation.
  • Responsible for incident data capture, learning, and development.
  • Provide prompt investigation of complaints stemming from supplier or driver issues.

Requirements:

  • Waste and/or Clean field operational experience is desirable.
  • Logistics field operational experience leading operational delivery.
  • Experience of operating in a pressurised environment.
  • Ability to communicate at all levels of an organisation.
  • Ability to handle and analyse critical data.

What We Offer:

  • Competitive salary between £40,000 - £44,000 per annum.
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

About Us:

At Thames Water, our purpose is to deliver life's essential service so our customers, communities, and planet can thrive. We are committed to taking care of water for us all, and we need a range of skills and capabilities to succeed in this mission.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

We are an equal opportunities employer and welcome applications from everyone. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.