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IT Support Specialist
2 months ago
Are you ready to launch your IT career with a leading Managed Service Provider? We have an exciting opportunity for a motivated and enthusiastic IT professional to join our team as a 1st Line Support Technician.
Job Summary:As a 1st Line Support Technician, you will be the primary point of contact for our customers, providing technical support and resolving service cases within our IT Service Management tool. You will gain a deep understanding of small and medium business IT solutions, including Microsoft Windows, Office 365, networking, virtualization, software updates, and backup technologies.
Key Responsibilities:- Provide exceptional customer service and technical support via phone, email, and chat.
- Create, manage, and resolve service cases within our IT Service Management tool.
- Develop a strong understanding of our IT solutions and services to provide accurate and timely support.
- Work collaboratively with our technical team to resolve complex technical issues.
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.
- A competitive salary of £27,000 - £32,000.
- 22 days annual leave, rising to 25 days (accruing a day per year).
- A performance-based bonus.
- A company laptop.
- Training opportunities.
- Frequent team social events.
We are looking for a motivated and enthusiastic IT professional who is passionate about delivering exceptional customer service and technical support. If you have a strong desire to learn and grow with our company, we encourage you to apply for this exciting opportunity.
