Highways Service Officer

4 days ago


Wokingham, Wokingham, United Kingdom VolkerWessels Uk Full time

VolkerWessels UK is a multidisciplinary contractor delivering innovative engineering solutions across various sectors. We have an exciting opportunity for a Highways Service Officer to join our team in Wokingham.

The successful candidate will work closely with the Call Centre Operators and Highway Inspectors to investigate and manage enquiries about the highway service. This role ensures the network's safety and minimal congestion by coordinating planned minor works, emergencies, and miscellaneous tasks.

A key aspect of this position is site visits, which may involve extensive walking, managing customers, recording actions, decision-making, and raising works instructions using our Highways Information Management Systems (HIMS).

This demanding role requires periods of lone working.

We offer a competitive salary of £28,000 per annum, plus benefits such as private medical care, pension, life assurance, and a range of training opportunities.

About you:

  • You possess excellent customer management skills and can manage your workload effectively to meet targets and deadlines.
  • Knowledge of highways term contracts is essential.
  • Desirable qualifications include understanding of Permit schemes and the Traffic Management Act (TMA), as well as City and Guilds for Highway Maintenance Inspections.


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