Customer Experience Specialist Highways

3 weeks ago


Wokingham, Wokingham, United Kingdom VolkerWessels Uk Full time

VolkerWessels UK is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors. As a Customer Experience Specialist Highways, you will play a key role in ensuring the safe delivery of highways and street lighting term maintenance contracts.

You will work closely with our Call Centre Operators and Highway Inspectors to investigate and manage enquiries about the highway service. This includes performing site visits, managing customers, recording actions, decision making, and raising works instructions using our Highways Information Management Systems (HIMS).

Responsibilities:

  • Investigate and manage enquiries about the highway service
  • Work closely with Call Centre Operators and Highway Inspectors
  • Perform site visits and manage customers
  • Record actions, make decisions, and raise works instructions

Requirements:

  • An understanding of Highways term contracts
  • Desirable - City and Guilds for Highway Maintenance Inspections

Benefits:

  • A competitive salary of £40,000 - £50,000 per annum
  • Annual leave and additional days off for birthdays
  • Private medical care
  • Pension
  • Life Assurance
  • Cycle to Work scheme
  • Shopping and restaurants vouchers, rewards, and discounts
  • Training and development opportunities
  • Employee Assistance programme
  • Mental health, physical health, and financial support
  • 24/7 Virtual GP service

We pride ourselves on being a fair and inclusive employer, committed to providing a supportive environment for all employees.



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