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IT Support Specialist
2 months ago
We are seeking a skilled IT Support Specialist to join our team at The Compleat Food Group. As a 2nd Line Engineer, you will provide technical support to our sites across the UK, ensuring that our IT systems are running smoothly and efficiently.
Key Responsibilities:- Provide 2nd line IT support to all sites within the Compleat Food Group
- Work with the Service Desk to receive escalated incidents and prioritize workload
- Collaborate with the IT team to resolve core infrastructure issues and support project delivery
- Communicate updates and information to the customer group as required
- Participate in the Out of Hours team to provide escalation support for out of hours calls
- Strong understanding of desktop, laptop, and printer support
- Experience with Microsoft Office365, Microsoft Client/Server networking, VPNs, WANs, and end-user software support
- Excellent communication and problem-solving skills
- Able to prioritize and manage multiple workstreams
- Full UK driving license
- 2 Employee Volunteering Days per year
- Online and high-street retailer discount scheme
- Employee well-being and community support groups
- Informal and formal training opportunities
- Charity initiatives and team events
We are committed to creating a diverse and inclusive work environment where our colleagues feel valued and supported. If you are a motivated and skilled IT professional looking for a new challenge, please apply for this exciting opportunity.
