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Supervisor - Onboard Manager

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Hull, Kingston upon Hull, United Kingdom FirstGroup Full time
Job Title: Supervisor - Onboard Manager

We are seeking a highly motivated and experienced Supervisor - Onboard Manager to join our team at Hull Trains. As a key member of our onboard team, you will be responsible for ensuring the safe and efficient operation of our trains, while providing an exceptional customer experience.

Key Responsibilities:
  • Ensure compliance with statutory rules and regulations, Network Rail instructions, and RDG Codes of Practice.
  • Work in close partnership with Onboard Hosts to ensure seamless delivery of onboard services.
  • Cooperate in the development and implementation of new technology to support commercial growth.
  • Contribute to revenue protection efforts, ensuring accurate fare collection and reporting of fraudulent activity.
  • Support the development of a positive and inclusive onboard culture.
Requirements:
  • NVQ Level 2, Customer Services (or actively working towards it) is desirable.
  • Demonstrable experience in driving cultural change in a high-risk, highly regulated industry.
  • Ability to work full-time hours during the initial 12-week training period.
  • Flexibility to work weekends and varied shifts, including Sunday overtime.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A supportive and inclusive work environment.
  • Recognition and rewards for outstanding performance.

We value diversity and inclusion and welcome applications from candidates with a range of backgrounds and experiences. If you require additional support to complete your application, please follow the links below.