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Warehouse Operations Manager

2 months ago


Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

About Frasers Group

Frasers Group is a leading retail company that is redefining the industry through digital innovation and unique store experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.

Our Mission

We are building the world's most admired and compelling brand ecosystem.

Our Purpose

We are elevating the lives of the many with access to the world's best brands and experiences.

Our Culture

We are a company that fears less and does more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail. We embrace challenges and strive to be relevant to our people, partners, and the planet.

Job Summary

We are seeking a skilled Warehouse Operations Manager to join our team. As a key member of our warehouse leadership team, you will be responsible for directing the activities of Warehouse Operatives and Trainee Supervisors, ensuring an efficient warehouse operation that meets customer demands.

Key Responsibilities

  • Direct line management and coaching of Warehouse Operatives/Trainee Supervisors, including 1:1 discussions to discuss performance vs expectation and identifying SMART goals when performance is not met.
  • Work with the Section Manager to monitor delivery to plan and key areas for improvement.
  • Drive performance on key metrics to ensure an efficient warehouse operation that meets customer web and store demand on time and in full.
  • Drive the highest standards of safety on site, working with the Safety team to ensure adherence to all safety routines and procedures.
  • Review weekly labour plans to ensure adequate cover, sharing with Section Manager and highlighting issues/feedback.
  • Provide detail when daily/weekly targets are not met and create a plan to bridge the gap.
  • Partner with the Warehouse Leadership team and other key stakeholders to ensure all strategic activity is on track and supported.
  • Support the successful implementation of culture change and turnover reduction.

Requirements

  • Experience in Warehousing, Logistics, or Supply Chain.
  • High potential for people and change management.
  • Good systems skills.
  • Customer-focused approach to operational management.
  • Resilient, flexible, and approachable.
  • Problem-solving ability in a fast-paced business.