Hotel Operations Coordinator

3 weeks ago


Paddington, Greater London, United Kingdom Royal Lancaster London Full time
Job Description

This is a fantastic opportunity to join the Reservations team at the Royal Lancaster London as a Groups Coordinator. The successful candidate will be responsible for providing exceptional customer service, developing business, and driving revenue growth.

Key Responsibilities
  • Respond to client inquiries promptly and efficiently, ensuring excellent customer service.
  • Assist with quotes and business development for group and incentive-related enquiries, working within set parameters.
  • Upsell premium room types, promote hotel facilities, and cross-sell sister properties to maximize revenue.
  • Ensure maximum reservation accuracy, delivering a world-class guest experience and accurate tracking of business.
Requirements
  • 40 hours per week, flexible shift rota.
  • Excellent communication and organizational skills.
  • Able to work in a fast-paced environment, prioritizing tasks efficiently.
What We Offer
  • Salary: £27,540 + service charge.
  • Pension scheme with company contributions.
  • 50% discount in all hotel restaurants and spas.
  • Team member and Friends & Family rates across properties.
  • Complimentary stay after probation.
  • Extensive discounts on benefits platform.
  • Access to private medical insurance.
  • Support through development plans, apprenticeships, and management development programs.


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