German Language Customer Support Specialist

7 days ago


London, Greater London, United Kingdom Euro London Appointments Full time
German Language Customer Support Specialist Job Description

We are seeking a skilled German Language Customer Support Specialist to join our team. The successful candidate will possess excellent customer service skills, native-level fluency in German, and a proactive, can-do attitude.

Responsibilities:

  • Manage and process customer orders efficiently
  • Provide accurate updates on order status and shipping
  • Answer phone calls and handle email enquiries in German
  • Investigate and resolve customer issues promptly
  • Respond to customer inquiries about product availability and stock

Requirements:

  • Native-level fluency in German (both spoken and written)
  • Excellent customer service skills with a focus on delivering positive outcomes
  • Great communication skills and the ability to handle queries with a professional, friendly approach
  • Attention to detail and a proactive, can-do attitude

Salary and Benefits:

  • £27,500 - £30,000 per annum
  • 7.5% annual bonus
  • 25 days holiday with the option to buy or sell additional days
  • 50% discount on products
  • Private medical insurance and health cashback plan
  • Gym membership discounts
  • Dental insurance
  • Life insurance and Group Income Protection
  • Season ticket loans for public transport
  • Car breakdown cover


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