German Language Customer Support Specialist
7 days ago
We are seeking a skilled German Language Customer Support Specialist to join our team. The successful candidate will possess excellent customer service skills, native-level fluency in German, and a proactive, can-do attitude.
Responsibilities:
- Manage and process customer orders efficiently
- Provide accurate updates on order status and shipping
- Answer phone calls and handle email enquiries in German
- Investigate and resolve customer issues promptly
- Respond to customer inquiries about product availability and stock
Requirements:
- Native-level fluency in German (both spoken and written)
- Excellent customer service skills with a focus on delivering positive outcomes
- Great communication skills and the ability to handle queries with a professional, friendly approach
- Attention to detail and a proactive, can-do attitude
Salary and Benefits:
- £27,500 - £30,000 per annum
- 7.5% annual bonus
- 25 days holiday with the option to buy or sell additional days
- 50% discount on products
- Private medical insurance and health cashback plan
- Gym membership discounts
- Dental insurance
- Life insurance and Group Income Protection
- Season ticket loans for public transport
- Car breakdown cover
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