Order Fulfillment Specialist

5 days ago


Moffat, Dumfries and Galloway, United Kingdom Reed- UNLIMITED Full time

In this exciting role as Customer Service Advisor, you will play a vital part in maintaining a first-class working relationship with our customers and publishers. Your day-to-day activities will include responding to emails and telephone calls, processing orders, coordinating deliveries, investigating claims, issuing refunds, and performing general administration duties.

Key Responsibilities
  • Liaising effectively with customers and publishers to maintain a positive and proactive approach to problem-solving
  • Preparing and processing orders/claims received from customers and publishers
  • Working collaboratively with the Operations team and Credit Services team to achieve swift resolution of issues

We offer a competitive salary of £23,500 per annum, along with a range of benefits that reflect our commitment to our employees' well-being and development. Our team is dedicated to making it easy for everyone to discover new worlds of ideas, learning, entertainment, and opportunity.



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