Freelance Lettings Specialist

3 weeks ago


Luton, Luton, United Kingdom Empower Digital Limited Full time
Freelance Property/Lettings Manager

Luton, Bedfordshire

About the Company

A forward-thinking start-up based in Luton aims to revolutionize the property management industry by offering a personalized service to landlords and tenants.

About the Role

This freelance position involves managing a property portfolio, securing new instructions and lettings, overseeing marketing efforts, managing CRM and data systems, ensuring compliance, and handling financial tasks like rent collection.

Key Responsibilities
  • Portfolio Growth:
    • Grow the property portfolio by identifying new opportunities for instructions and lettings, leveraging professional networks and local knowledge.
    • Bolster relationships with key stakeholders to expand the portfolio.
  • Property Management:
    • Oversee property management operations, including tenancy management, maintenance, and regulatory compliance.
    • Coordinate property maintenance tasks, from routine upkeep to comprehensive refurbishments, ensuring high standards and meeting deadlines.
  • Marketing:
    • Design and execute targeted marketing campaigns to showcase properties and attract clients.
    • Effectively manage online presence, social media engagement, and property viewings to maximize exposure.
  • CRM & Data Management:
    • Thoroughly review and optimize the existing CRM system for enhanced efficiency and accuracy.
    • Precisely maintain detailed records for landlords, tenants, properties, and leads, adhering to data protection protocols.
    • Analyze portfolio performance through the CRM, providing actionable insights for strategic growth.
  • Rent Collection & Financial Responsibilities:
    • Oversee rent collection processes, ensuring timely payments from tenants, and address any issues arising.
    • Maintain precise financial records, including payment schedules, arrears, and landlord payments, guaranteeing regulatory compliance.
    • Swiftly handle disputes and conflicts to protect stakeholder relationships.
  • Key Management:
    • Conduct a comprehensive review of the current key management system to ensure it is secure and well-organized.
    • Implement an improved key management system that enhances security and operational efficiency.
  • Compliance & Regulations:
    • Ensure all properties meet necessary safety and regulatory standards, including gas inspections, electrical testing, and EPC assessments.
    • Remain informed about changing regulations and incorporate these into company practices, demonstrating flexibility and adaptability.
  • Project Management & Maintenance:
    • Direct and coordinate complex maintenance projects, delivering results within specified timelines and budgets.
    • Foster cost-effective solutions while maintaining exceptional quality, striking a balance between operational demands and financial obligations.
  • Department Development:
    • Contribute significantly to the development of the property management department, introducing processes and procedures to improve efficiency and productivity.


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