IT Field Support Specialist

2 weeks ago


Manchester, United Kingdom Oscar Full time £30,000 - £35,000

Overview

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Oscar, a thriving MSP based in central Manchester, is seeking an experienced IT Field Support Specialist to join their team. As the face of the company, you will be responsible for providing field engineering support to their loyal client base across Manchester and Greater Manchester.

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Salary and Benefits

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This exciting role comes with a competitive salary of £30-35k per annum, plus a comprehensive benefits package including 23 days' holiday, birthdays off, volunteer and study days, virtual GP, wellbeing schemes, pension plans, and travel expenses.

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Job Description

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As an IT Field Support Specialist, your primary responsibility will be to resolve customer issues quickly and effectively while maintaining good relationships with customers. Your role and responsibilities will include:

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  • Providing customer support for key onsite activities ensuring a strong focus on customer satisfaction.">
  • Conduct fault finding and troubleshooting support to resolve or escalate issues within agreed SLA's.">
  • Assist in ensuring customer documentation is kept up to date as tickets progress.">
  • Provisioning of new equipment and users.">
  • Ensure all tasks and tickets are up to date and completed in a timely manner.">
  • Carry out and complete tasks as set out in tickets.">
  • Ensure all admin is completed and logged.">
  • Share knowledge of any issues with the wider team.">
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Requirements

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To succeed in this role, you will need:

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  • Prior experience working in an MSP environment.">
  • Troubleshooting support skills.">
  • Hardware and software installation, maintenance, and repair knowledge.">
  • Previous customer-facing roles.">
  • A full UK driving license and access to a vehicle.">
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About Oscar

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Oscar is a company that values reliability, customer satisfaction, integrity, and teamwork. We take pride in looking after our employees and providing opportunities for career development and growth.



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