Customer Service Representative

4 days ago


Boston, Lincolnshire, United Kingdom Halfords Full time

About the Role:

We're looking for a talented individual to join our team as an Administration & Customer Service Advisor. As a key member of our retail team, you'll be responsible for delivering exceptional customer service and providing expert advice on our range of motoring and cycling products.

Key Responsibilities:

  • Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Offer expert advice on our products, including car parts, technology, and cycle repair services.
  • Work collaboratively with colleagues to achieve sales targets and provide a seamless customer experience.
  • Develop and maintain a thorough knowledge of our products and services, staying up-to-date with new releases and promotions.
  • Contribute to a positive and inclusive team environment, promoting a culture of excellence and customer satisfaction.

What We Offer:

As a valued member of our team, you'll enjoy a range of benefits, including:

  • A competitive hourly rate of £8.64 (with opportunities for progression and bonuses).
  • A comprehensive training program to develop your skills and knowledge.
  • A supportive and inclusive team environment, with opportunities for career growth and development.
  • A range of employee benefits, including discounts on our products and services.

Requirements:

  • Previous experience in a customer-facing role, preferably in retail or sales.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A proactive approach to problem-solving and a willingness to learn and adapt.
  • Availability to work on a rota basis, including weekends.

About Us:

We're Halfords, the UK's leading retailer of motoring and cycling products and services. We're passionate about delivering exceptional customer experiences and providing expert advice to our customers. If you're a motivated and customer-focused individual who is passionate about motoring and cycling, we'd love to hear from you



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