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Customer Service Representative
2 months ago
About the Role:
We're looking for a talented individual to join our team as an Administration & Customer Service Advisor. As a key member of our retail team, you'll be responsible for delivering exceptional customer service and providing expert advice on our range of motoring and cycling products.
Key Responsibilities:
- Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Offer expert advice on our products, including car parts, technology, and cycle repair services.
- Work collaboratively with colleagues to achieve sales targets and provide a seamless customer experience.
- Develop and maintain a thorough knowledge of our products and services, staying up-to-date with new releases and promotions.
- Contribute to a positive and inclusive team environment, promoting a culture of excellence and customer satisfaction.
What We Offer:
As a valued member of our team, you'll enjoy a range of benefits, including:
- A competitive hourly rate of £8.64 (with opportunities for progression and bonuses).
- A comprehensive training program to develop your skills and knowledge.
- A supportive and inclusive team environment, with opportunities for career growth and development.
- A range of employee benefits, including discounts on our products and services.
Requirements:
- Previous experience in a customer-facing role, preferably in retail or sales.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- A passion for motoring and cycling, with a desire to learn and develop your knowledge of our products and services.
- Availability to work on a rota basis, including weekends.
Why Join Us?
At Halfords, we're committed to delivering exceptional customer service and providing a world-class shopping experience. As a member of our team, you'll have the opportunity to work with a leading retailer of motoring and cycling products, with a focus on innovation, quality, and customer satisfaction.
