Customer Service Representative

4 weeks ago


Dunstable, Central Bedfordshire, United Kingdom whitbread Full time
Unlock Your Potential as a Reservations Advisor

Are you passionate about delivering exceptional customer service and making a real difference in people's lives? Do you have a knack for problem-solving and a keen eye for detail? If so, we want to hear from you

As a Reservations Advisor at Premier Inn, you'll be the first point of contact for our guests, handling their queries and booking requests with a smile. You'll work closely with our team to ensure seamless communication and provide a world-class experience for our customers.

Key Responsibilities:

  • Answer phone calls and respond to emails in a timely and professional manner
  • Create and manage reservations for our guests using our Opera system
  • Process cancellations and amendments, ensuring accurate and up-to-date information
  • Be familiar with our hotel facilities and services, promoting them to our guests whenever possible
  • Maintain confidentiality and adhere to data protection regulations at all times

What We're Looking For:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Strong problem-solving skills and attention to detail
  • Proficiency in IT systems and software
  • A passion for delivering exceptional customer service

Why Join Our Team?

  • Opportunity to develop your skills and career with a leading hospitality brand
  • Competitive salary and benefits package
  • Flexible working hours and a supportive team environment
  • Professional training and development opportunities

We're committed to creating a diverse and inclusive workplace, where everyone feels valued and empowered to succeed. If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we want to hear from you



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