Delivery Manager
2 months ago
Role Overview
Pinsent Masons, a leading alternative legal services provider, is seeking a skilled professional to join our Managed Legal Services (MLS) team as a Delivery Manager. This role will play a critical part in ensuring the delivery of high-quality legal services to our practice groups and external clients.
Key Responsibilities
- Line manage a team of paralegals focused on delivering work to both lawyers and external clients, including day-to-day supervision, training, and development.
- Supervise the delivery of legal services to end-users, ensuring timely and efficient completion of tasks.
- Provide service delivery management support on engagements as required, including resource planning, quality assurance, output/efficiency reviews, and progress reporting.
- Continuously develop and improve delivery models to ensure best-in-class service delivery.
- Develop effective working relationships across relevant practice groups and sectors.
- Work with Resource Management to effectively manage the allocation of work, monitor, and manage capacity and workload levels.
Requirements
- Alternative legal services experience, preferably in a high-volume, multi-location environment.
- Demonstrable experience of managing a high-performing team of legal professionals.
- Experience in managing the delivery of legal services, influencing stakeholders, and promoting the benefits of alternative service delivery models.
- Significant experience of working with performance metrics to ensure best-in-class service delivery.
What We Offer
- Tailored career development and support within our award-winning team.
- Agile working, including the opportunity to work from home, subject to diary commitments.
- Carers' leave (up to five paid days' leave towards caring responsibilities).
- 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days.
- Contributory pension of up to 5%.
- Private healthcare policy.
- Death in service cover (4 x base salary).
- Eligibility to apply for an interest-free season ticket loan, an interest-free gym membership loan, and/or an interest-free rental deposit loan.
- Cycle to work scheme.
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