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Lead Technology Support Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Jumar Solutions Ltd Full time
Job DescriptionJob Overview
Contract, 6 months
Outside IR35
On-site
ActiveDV

Our client, a Central Government organization, is seeking a highly skilled Lead Technology Support Specialist to join their IT Platform Service team. The successful candidate will be responsible for leading a team of technical support engineers, providing expert guidance and support to customers, and developing training programs and technical materials to enhance the team's capabilities.

Key Responsibilities
  1. Lead the Technical Support team, providing guidance and support to team members
  2. Resolve complex technical issues and queries from customers
  3. Develop and deliver training programs to enhance team skills and knowledge
  4. Collaborate with stakeholders to identify and prioritize technical support requirements
  5. Contribute to the development of technical documentation and knowledge base articles

Requirements
  • Proven experience in leading technical support teams
  • Excellent technical skills and knowledge of IT platforms
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills

What We Offer
  • A challenging and rewarding role with opportunities for professional growth and development
  • A collaborative and dynamic work environment
  • A competitive salary and benefits package

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