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Front of House Team Leader

1 month ago

Kingston upon Thames, Greater London, United Kingdom Nuffield Health Full time
Front of House Team Leader Opportunity

Nuffield Health Kingston FWC is seeking a highly skilled and experienced Front of House Team Leader to join our team. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our reception area.

About the Role

The successful candidate will be responsible for:

  • Providing exceptional customer service to all visitors, ensuring a warm and welcoming experience
  • Managing the reception area, including answering calls, handling membership enquiries, and supporting the Fitness Suite with appointments and queries
  • Coordinating diary management and resource planning to ensure efficient use of resources
  • Working closely with the team to achieve operational standards and improve customer satisfaction

Key Requirements

To be successful in this role, you will need:

  • Supervisory experience in a leisure or hospitality environment
  • Excellent communication and customer service skills
  • Strong resource management skills, including the use of complex IT systems
  • Ability to prioritize and manage a varied workload effectively
  • Experience in an administrative or office environment
  • Ability to multitask and work under pressure
  • Proven self and team motivator
  • Flexibility to cover staff absences and sickness
  • Clean and presentable appearance

Benefits

Nuffield Health offers a comprehensive benefits package, including private healthcare, a cycle to work scheme, financial wellbeing support, and more. We want you to love coming to work, feeling healthy, happy, and valued.

Join Nuffield Health

We are committed to creating a positive and supportive work environment, where you can grow and develop your skills. If you are passionate about delivering exceptional customer service and working in a dynamic team, we would love to hear from you.