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Operational Manager
2 months ago
We are seeking a highly skilled and experienced professional to join our team as an Apprentice Manager. This is an exciting opportunity for a motivated individual to take on a key role in our organization and contribute to our mission of delivering high-quality services to our clients.
Key Responsibilities:- Support the maintenance of registration standards set out by the Health & Social Care Act 2008 and the CQC Regulations 2009, ensuring the business meets all legal obligations and supporting managers to develop policies in line with these, investigating when shortfalls happen via inspections.
- Assisting in the line management of teams, conducting appraisals, supervising day-to-day duties when needed, identifying areas for training and development, and ensuring these needs are met.
- Proactively investigating any complaints or grievances, overseeing when necessary disciplinary actions, and ensuring that positive conclusions are reached, satisfying all parties, particularly external ones.
- Monitoring service quality, gaining feedback where needed, and making improvements aimed at enhancing both the business and the experience of the service users.
- Holding accountability for safeguarding policies, local authority protocols, and statutory requirements, handling matters of risk management, ensuring that risks are prevented where possible without impeding on the lives of the service users.
- This business is seeking professionals with previous exposure within an operational or quality management role, and with specific industry exposure to the health and social care sector.
- Applicants should be natural leaders, able to manage a diverse team of multiple professionals across various functions, and should either possess a qualification in Leadership & Management or be willing to work towards one.
- Excellent communication and stakeholder management skills are essential for success in this role, with the job holder expected to liaise and manage relationships with a plethora of stakeholders including internal operational managers, outside organisations, and service users.
As the successful candidate, you will be entitled to a starting salary of up to £35,000 to accompany a fully comprehensive package which should include a strong holiday entitlement, excellent pension allocation, and a range of enticing other incentives and monetary rewards to be attained and used within a professional and personal environment.
