Waitstaff Team Lead
1 day ago
La Mme London is proud to offer a unique opportunity for a talented and experienced individual to join our team as a Waitstaff Team Lead. This role involves leading the waitstaff, ensuring smooth coordination and exceptional service. You will welcome guests warmly, handle inquiries, and enhance their experience with personalized recommendations. Your expertise will also involve overseeing the flow of service, guaranteeing timely delivery and adherence to high standards. Additionally, you will manage special requests, from dietary needs to event setups, creating memorable moments for our guests.
Key Responsibilities:
- Coordinate and manage the waitstaff to ensure efficient service and teamwork.
- Welcome guests, address their needs, and resolve any complaints to ensure satisfaction.
- Monitor the dining area, ensuring tables are set correctly, and food and beverages are served promptly.
- Manage special requests, festive setups, or private dining arrangements.
- Mentor and train staff to maintain high standards of professionalism and service.
Requirements:
- Effectively manage and motivate the waitstaff team to ensure seamless service.
- Clearly convey information to both guests and staff, facilitating smooth operations.
- Provide exceptional service to enhance the dining experience and address guest needs.
- Ensure accuracy in orders, table settings, and overall presentation.
- Quickly resolve any issues or complaints to maintain guest satisfaction.
Estimated Salary: £50,000 - £70,000 per annum.
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