Site Support Manager
21 hours ago
As a Site Support Manager at Shaw healthcare, you will play a key role in ensuring the smooth operation of our facilities, providing exceptional customer service, and managing the day-to-day activities of our facilities team. This is an exciting opportunity to join our dynamic team and make a real difference in the lives of our customers.
Key Responsibilities:
- To oversee the day-to-day operation of the facilities, ensuring exceptional customer service and efficient use of resources.
- To manage and communicate with staff and service users of the Kent Care Homes as required, providing exceptional customer service.
- To provide management, direction and support to Catering, Domestic Services, Porterage, Maintenance, Health & Safety, building security to ensure Contractual obligations are met at all times.
- To deliver audited quality services as directed, ensuring effective use of resources in providing internal and external customer care, and ensuring controllable Budgetary spends are achieved or improved on.
- To identify individual training needs in line with the homes objectives and ensure systems of supervision are in place.
- To review services with Shaw Senior Management and advise on staffing, skill mix and appropriate minimal usage of ancillary agency support.
- Assist in any re-configuration of services to respond to changing service needs, contract purchasers and legislative aspirations and requirements.
- To maintain knowledge of Shaw policies and procedures and ensure that all Shaw employees are assisted to comply with these.
- To ensure security and confidentiality of records and information relating to Shaw services are maintained.
- To organise and run service development and facility user meetings to provide and receive feedback where required.
- To manage sites communication requirements, telephone systems and major incident support mechanisms.
- In conjunction with the Facility Maintenance person, deliver fire training relative to fire certificates and facility user requirements where required.
- Manage and ensure completion of Daily, Weekly, Monthly & PMP maintenance (including Contractor performance), landscaping, health & safety, fire and water testing, Service charges and equipment replacement programs, including Life Cycle, in conjunction with Senior Facilities Manager.
- To ensure that up to date and accurate Documentation & Record Keeping is maintained at all times to comply with any external Audit Inspections - planned or ad hoc.
Estimated Salary: £38,989 per annum, plus EOT Tax Free Bonus potential.
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