IT Support Specialist

4 days ago


Edenbridge, Kent, United Kingdom Flexicruit Full time

Are you looking for a challenging role in IT that combines problem-solving and customer service? As an IT Helpdesk Analyst at Flexicruit, you will be providing first-line technical support to our clients customers via phone and remote assistance.

The ideal candidate is passionate about IT and customer service, with a natural ability to communicate confidently and professionally. Previous experience in an IT helpdesk role is a plus, but we welcome applications from those eager to start their career in IT and who have a basic understanding of technical troubleshooting.

We offer a competitive salary of £27,500 per annum, reflecting the level of experience required for this role. Our benefits package includes a pension scheme, private medical insurance (after successful probation), hybrid working model, flexible leave scheme, 25 days annual leave, free parking, and reward schemes based on recognition.

In this role, you will troubleshoot and resolve technical issues, log and manage tickets in the CRM system, and help maintain and improve customer relationships. You may also have the opportunity to attend client sites for installations and on-site support, making this a great role for those looking to expand their skills and grow within the IT industry.

To succeed in this role, you will need to have GCSEs at grade A C in English Language and Mathematics (or equivalent). A full driving license and access to a car are also essential, as the office is in a remote location not accessible by public transport. The ideal candidate will also live within a 30-40 minute commutable distance from Edenbridge.

Key Responsibilities:

  • Provide first-line technical support to customers via phone and email, troubleshooting and resolving queries.
  • Maintain and update tickets in the CRM system, ensuring deadlines and SLA requirements are met.
  • Deliver outstanding customer service with clear, professional communication to non-technical users.
  • Identify recurring issues, suggest improvements, and escalate where necessary.
  • Assist with quotations and solutions tailored to customer requirements.
  • Collaborate with vendors for fault resolution and work with team members on complex issues.
  • Support continuous professional development by keeping up to date with industry trends and technology.


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