IT Operations Director

24 hours ago


Redcar, Redcar and Cleveland, United Kingdom Department of Work & Pensions - Digital Full time

Job Summary:

We are recruiting a seasoned IT Service Manager to oversee the delivery of high-quality IT services to our customers.

This role involves driving analysis and resolution of complex issues, managing stakeholder relationships, and ensuring Products and Services meet business and user requirements.

The successful candidate will have proven IT service management experience, preferably within a framework such as ITIL, and independent capability in managing digital products/services and reporting.

Responsibilities and Deliverables:

  • Lead the analysis and resolution of complex issues, ensuring timely and effective service delivery.
  • Maintain strong relationships with stakeholders, ensuring Products and Services meet business and user requirements.
  • Monitor compliance with SLAs and oversee contracts with third-party suppliers.

Benefits and Compensation:

The salary range for this role is £42,614-£45,081 per annum, along with a comprehensive benefits package, including a pension scheme, flexible working arrangements, and opportunities for professional growth.



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