Night Hospitality Coordinator

4 weeks ago


Hull, Kingston upon Hull, United Kingdom Doubletree by Hilton Hull Full time

A Night Hospitality Coordinator is required to join our team at the Doubletree by Hilton Hull hotel. Located in the heart of Hull, our hotel offers a unique blend of style and comfort, making it an ideal destination for both business and leisure travelers.

The successful candidate will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience throughout their stay. This will involve managing the front office system, handling queries and answering questions, and acting as a Company ambassador to promote our hotel and its offerings.

As a key member of our Night team, you will work closely with the Night Manager to achieve excellent standards in line with our 4-star rating. This will involve supporting the team in driving standards, ensuring guest safety and experience, and maintaining a professional, positive, and polite demeanor at all times.

In addition to providing exceptional customer service, you will be responsible for completing night audits and security observations, as well as handling cash and card transactions in line with company policies. You will also be required to support with training new members of the team and ensure existing staff are compliant with hotel and brand procedures.

We are seeking a highly motivated and enthusiastic individual who is comfortable working nights and has a passion for hospitality and customer service. Previous experience in a front-of-house position is ideal, but not essential. We are looking for someone who is capable of working with little supervision, is trustworthy, and is driven to use their initiative.

In return for your hard work and dedication, we offer a competitive salary of £23,000 - £28,000 per annum, depending on experience. You will also benefit from a range of excellent benefits, including exclusive discounts on hotel stays and food and beverage purchases, continuous learning and development opportunities, and access to a 24/7 employee assistance program.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please apply now to join our team and be a part of our commitment to excellence.



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