Senior Payroll Operations Specialist

12 hours ago


Manchester, United Kingdom Portfolio Payroll Limited Full time
About the Role:
We are looking for an experienced 2nd Line Payroll Technical Support Specialist to join our team in Manchester. As a key member of our payroll operations team, you will be responsible for providing technical support and expertise to our clients, ensuring accurate and timely processing of all Payroll activity.

Key Responsibilities:
  • Deliver customer excellence by responding to and resolving client software-related queries within the BrightHR Payroll SLA.
  • Lead regular calls with our third-party payroll supplier to effectively manage the open case queue.
  • Act as a point of escalation for First Line Payroll Advisors on complex or in-depth issues.
  • Identify potential chargeable consultancy work to bring in revenue opportunities for the Service Team.
  • Maintain Salesforce records, ensuring all customer information is up-to-date.

Requirements:
To be successful in this role, you will need:
  • A strong background in payroll, preferably in a similar role.
  • Excellent communication and problem-solving skills.
  • The ability to work accurately and efficiently under pressure.
  • Knowledge of Salesforce and experience in maintaining CRM systems.

Salary and Benefits:
We offer a competitive salary, ranging from £40,000 to £60,000 per annum based on experience and qualifications. In addition, we provide a range of benefits, including access to ongoing training and development opportunities, a comprehensive pension scheme, and a generous holiday entitlement.

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