Senior Operations Manager

2 days ago


Alfreton, United Kingdom Richford Motor Services Limited Full time

Richford Motor Services Limited is seeking a Senior Operations Manager to lead our 24-hour Control Room operation. We estimate the salary for this role to be around £45,000 - £60,000 per annum.

About the Role

This position involves managing a team of Controllers, ensuring seamless performance and customer service. The ideal candidate will have over 10 years of experience in a Breakdown & Recovery Control Room or similar setting, with excellent leadership skills.

Key Responsibilities
  • Overall team performance management
  • Customer service delivery and improvement
  • Driving efficiencies and positive relationships with drivers
Requirements

The successful candidate will possess a minimum Level 3 Team Leader / Management NVQ equivalent. A positive personality and ability to motivate the team are essential.

Benefits
  • Pension scheme
  • Onsite parking
  • Career progression opportunities
  • 28 days annual leave prorated

We aim to provide a fair and inclusive work environment, free from discrimination, where all employees and job applicants are treated equally.



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