Customer Experience Ambassador

2 weeks ago

London, Greater London, United Kingdom N Family Club Full time
Unlock Your Potential with N Family Club

We are on a mission to create the highest quality and most loved early years education group in the UK. Our goal is to inspire big dreamers and career movers, preparing children for an ever-changing world where people thrive.

About the Role

We are seeking a skilled Customer Experience Ambassador to join our team. As the face of our business, you will play a crucial role in delivering exceptional customer service, building strong relationships with parents, and driving sales growth. If you have a passion for helping others and are driven by results, this could be the perfect opportunity for you.

Key Responsibilities:

  • Developing and maintaining positive relationships with customers through phone calls, emails, and in-person interactions
  • Managing pipelines of new customers from initial inquiry to successful conversion
  • Providing expert advice on our nurseries, educational programs, and policies, ensuring seamless communication and excellent customer satisfaction
  • Fostering a culture of empathy, understanding, and support within the team
  • Identifying opportunities to improve processes and suggest innovative solutions to enhance the customer experience

Requirements:

  • A good degree or 4 years relevant work experience
  • A proven track record of success in customer-facing roles, preferably in sales or customer service
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse groups
  • Strong problem-solving and analytical skills, with a focus on delivering results-driven solutions
  • Experience working in a fast-paced environment, with the ability to multitask and prioritize tasks effectively

Benefits:

  • A competitive salary of £28-29k per annum, plus performance-related bonus
  • Up to 32 days holiday per year (including bank holidays), rising with length of service
  • A personal development fund of £100 per annum
  • Funding and paid time off for professional development, specialisms, coaching, and mentoring
  • Enhanced maternity, paternity, adoption, and shared parental leave pay after 2 years continuous service
  • 5 days full sick pay and discretionary leave, depending on individual circumstances
  • Paid training, including 1 inset day per year
  • Childcare discount and emergency childcare scheme
  • Reward and recognition schemes, including a refer-a-friend bonus

About N Family Club

We believe that every child deserves a nurturing environment that sparks curiosity and creativity. Our nurseries provide high-quality care and education, empowering young minds to grow and thrive. We are committed to safeguarding our children and prioritizing their safety and well-being, adhering to regulatory guidelines and best practices.

If you share our vision and values, and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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