Sales Progressor
4 weeks ago
Gleeson Development Ltd is seeking a highly organized and communicative Sales Progressor to join its regional Sales team. The successful candidate will play a crucial role in ensuring smooth sales progression from reservation to legal completion, working closely with solicitors, lenders, and other stakeholders to facilitate contract exchange.
Main Responsibilities
- Ensure timely communication between Gleeson's nominated solicitor, customers' solicitor, and third parties to achieve contract exchange by the specified reservation expiry date.
- Act as a liaison between the Regional Sales team, Regional departmental teams, and solicitors/lenders/brokers/estate agents to keep all stakeholders informed about the progress of each individual sale in the sales pipeline.
- Verify that contracts are issued by company solicitors within agreed timescales and with the correct plans/information, acting as a point of contact to deal with solicitors' enquiries.
- Ensure contracts are received by purchasers' solicitors in a timely manner and signed and returned by the customer.
- Proactively investigate and resolve any problems, particularly those sales involving multiple chains.
- Communicate proactively with Sales Managers about problem plots where assistance is required to achieve completion targets on a daily/weekly basis.
- Report on KPIs, including outstanding contracts, time taken to achieve exchange, and upcoming legal completions through attendance of weekly Sales Build meetings.
- Attend weekly sales/build meetings and forecast expected exchanges, providing reasons for delays on overdue contracts.
- Provide a service of excellence, developing opportunities for customer feedback and involvement to deliver continuous improvement.
- Develop effective working relationships with solicitors, mortgage brokers, lenders, sales team internal Gleeson departments, and any third-party partnerships.
- Drive and achieve Exchange KPIs.
- Manage compromised plots waivers.
- Monitor and drive a successful HBF Score.
Required Skills and Qualifications
- Intermediate level of proficiency with MS Office programs, particularly Outlook, Word, and Excel.
- Legal and/or Estate Agency background, preferably with some experience of New Home sales.
- Professional and excellent stakeholder management and communication skills with both internal and external customers.
- Proactive and flexible in terms of workload.
- Strong ability to prioritize workload.
- Strong administration skills.
- Ability to deal with all stakeholders in a friendly and professional manner.
- Able to effectively handle difficult situations.
- Strong negotiation skills.
- Experience with CRM systems.
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