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Food and Beverage Service Host

2 months ago

Southampton, Southampton, United Kingdom The Rank Group Full time

About the Role

Grosvenor Casino, Southampton is seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Host. As the face of our business, you will be responsible for delivering exceptional hospitality to our guests, creating a memorable and entertaining experience that exceeds their expectations.

Key Responsibilities

  • Provide a warm and welcoming experience to all customers, ensuring their needs are met and exceeded.
  • Be familiar with current promotions and products, offering expert advice to customers to enhance their visit.
  • Offer a friendly, efficient, and prompt service of food and beverages, ensuring high-quality products are delivered with a smile.
  • Contribute to daily and weekly targets, working collaboratively with the team to achieve success.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks to ensure customers have access to products at all times.
  • Promote the use of Grosvenor Membership cards and Rank Omni Channel/Digital offer through positive customer interaction.

Requirements

  • Positive attitude and passion for delivering exceptional customer service.
  • Experience working in a hospitality role, with a focus on delivering high-quality service.
  • Ability to work shifts at any time, including weekends and bank holidays.
  • Sound communication skills and ability to collaborate with the wider business.

About Us

The Rank Group is committed to being an inclusive employer, ensuring fair and equal access to our services. We aim to create a work environment that is supportive and nurturing, allowing our team members to thrive and grow.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for learning and development, with a comprehensive induction program and ongoing training.
  • Exciting project work and the chance to make a meaningful impact on our business.
  • A people-focused culture, with a strong emphasis on growth and development.