Client Service Operations Specialist

3 weeks ago


Bristol, Bristol, United Kingdom CV-Library Full time
Customer Service & Operations Analyst

We are seeking a highly organized and detail-oriented Customer Service & Operations Analyst to join our team at CV-Library. As a key member of our operations team, you will play a crucial role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Manage workflow and deliver on productivity targets while ensuring accuracy in recording day-to-day activities.
  • Investigate and resolve customer queries and incidents in a timely and professional manner.
  • Identify opportunities for process improvements and implement changes to enhance customer experience and operational efficiency.
  • Collaborate with cross-functional teams to develop and maintain business processes and procedures.
Requirements:
  • Excellent planning and organizational skills with a focus on attention to detail.
  • Proven experience in delivering exceptional customer service and support.
  • Strong analytical and problem-solving skills with the ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.
What We Offer:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.

This is a 12-month fixed-term contract with the possibility of extension. You will be working from home most of the time, with at least one day a week spent in the office.



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