Client Service Operations Specialist

3 weeks ago


Bristol, Bristol, United Kingdom NatWest Group Full time
Customer Service & Operations Analyst

We are seeking a highly organized and detail-oriented Customer Service & Operations Analyst to join our team at NatWest Group.

In this key role, you will provide crucial support to customers and colleagues, developing specialist knowledge to support the delivery of the best outcomes. With largely exception-based processes, you will be responding to and investigating queries, providing support on business processes, policies, and procedures, and developing an understanding of customer and business needs.

Key Responsibilities
  • Manage workflow in line with processes and procedures and deliver on productivity targets.
  • Accuracy in the recording of day-to-day workflow is critical, coupled with managing incidents should they arise.
  • Identify improvements or ineffective processes which could be automated or enhanced.
  • Maintain a focus on improving our customer service and experiences.
Requirements
  • Excellent planning and organisational skills, along with good attention to detail.
  • Ability to perform well under pressure and manage multiple tasks while maintaining high levels of accuracy.
  • Experience of delivering exceptional client service.
  • Ability to convey information in a simple and understandable way.
  • Understanding of working within an operational environment.
  • Microsoft Office skills, including PowerPoint, Excel, and Word.


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