IT Service Delivery Expert

2 weeks ago


Leeds, Leeds, United Kingdom CV-Library Full time

Job Overview: We are seeking an experienced IT Service Delivery Expert to join our team in Leeds.

Location: Leeds, UK

Estimated Salary: £26,000 - £30,000 per annum

This role involves providing technical support and assistance to end-users, troubleshooting and resolving technical issues, and collaborating with colleagues to resolve complex technical issues.

Responsibilities:

  1. Provide technical support and assistance to end-users via phone, email, or in-person
  2. Troubleshoot and resolve technical issues in a timely and efficient manner
  3. Document and maintain accurate records of technical support interactions
  4. Collaborate with colleagues to resolve complex technical issues

Requirements:

  • Degree in Computer Science or related field (or equivalent experience)
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and Windows Desktop OS
  • Experience with Office 365, Windows Server, Active Directory, and Networking

What We Offer:

  • A competitive salary of £26,000 - £30,000 per annum
  • Ongoing training and development opportunities
  • The chance to work in a dynamic and growing company
  • A supportive and collaborative team environment


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