IT Service Delivery Expert
2 weeks ago
Job Overview: We are seeking an experienced IT Service Delivery Expert to join our team in Leeds.
Location: Leeds, UK
Estimated Salary: £26,000 - £30,000 per annum
This role involves providing technical support and assistance to end-users, troubleshooting and resolving technical issues, and collaborating with colleagues to resolve complex technical issues.
Responsibilities:
- Provide technical support and assistance to end-users via phone, email, or in-person
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Document and maintain accurate records of technical support interactions
- Collaborate with colleagues to resolve complex technical issues
Requirements:
- Degree in Computer Science or related field (or equivalent experience)
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and Windows Desktop OS
- Experience with Office 365, Windows Server, Active Directory, and Networking
What We Offer:
- A competitive salary of £26,000 - £30,000 per annum
- Ongoing training and development opportunities
- The chance to work in a dynamic and growing company
- A supportive and collaborative team environment
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