Service Delivery Expert
3 weeks ago
We are a UK charity looking for a Service Delivery Expert to join our team.
This role requires 8 days per month in our Leeds office and offers a competitive salary of £45,000 - £55,000.
As a Service Delivery Expert, you will be responsible for defining the 'to be' delivery partner service journey and creating a digital user experience development roadmap/backlog.
You will work closely with supply chain, IT, digital and other teams to scope feasibility and define key product parameters and design requirements.
Additionally, you will coach and support more junior designers/line reports to nurture in-house service design capability.
The ideal candidate has practical experience of leading the development and optimisation of existing products and services using design thinking/human centered design approaches.
They should also have experience of defining and delivering new digital experiences in complex 'offline' journeys, products and services.
Interview Process:
- Initial chat around the role/your experience
- Task stage (completed within interview, not in own time)
- Final chat with senior stakeholder
Salary: £45,000 - £55,000.
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Service Delivery Expert
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