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Hotel Operations Manager

2 months ago

Horley, Surrey, United Kingdom Arora Group Full time

Key Responsibilities:

We are seeking a highly skilled and experienced Night Manager to join our team at Arora Group. As a Night Manager, you will be responsible for managing and supervising all activities during the overnight shift, ensuring the smooth operation of the hotel.

Key Accountabilities:

  • Manage and supervise all activities during the overnight shift, ensuring the hotel runs efficiently and effectively.
  • Assist with check-in and check-out procedures as needed, providing excellent customer service to our guests.
  • Be the main point of contact for all in-house and external guest queries and requests, resolving issues promptly and professionally.
  • Liaise with all departments to ensure swift and efficient communication across the hotel, and assist them when necessary.
  • Ensure all legal, health and safety standards are adhered to, maintaining a safe and secure environment for our guests and staff.
  • Duty Management shifts as required, demonstrating flexibility and a commitment to the hotel's success.

What We Offer:

As a Night Manager at Arora Group, you will receive a competitive salary, 28 days paid holiday with an extra 5 days after 5 years' service, and a range of other benefits, including discounted hotel room rates, fantastic training and development opportunities, and unrivalled career progression prospects.