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Key Account Management Specialist
2 months ago
Overview:
An exciting opportunity awaits at DX, where we are dedicated to delivering exceptional service in the logistics sector.
About You:
You are a personable and diligent individual who thrives in a dynamic environment. We value teamwork and are committed to equipping our employees with the necessary technical and interpersonal skills to advance their careers.
About Us:
DX is a prominent independent provider of parcel, mail, and logistics services across the UK and Ireland, ensuring the timely delivery of essential items.
Our Document Exchange service is a secure and efficient business-to-business network, tailored for the legal and professional services industries. Established in 1975, we quickly became the preferred choice for document delivery within the legal sector and have since expanded our services to various public and professional sectors.
What to Expect:
At DX, we recognize that our employees are the cornerstone of our success. We are passionate about fostering your career development; should you wish to advance, DX offers the training and opportunities necessary to achieve your goals. You will collaborate with enthusiastic and supportive colleagues who are dedicated to fulfilling the DX Delivered Exactly promise.
Key Responsibilities:
- Manage customer relationships through personal ownership, with guidance from your Line Manager.
- Monitor account performance and identify opportunities to strengthen customer relations.
- Act as the primary escalation point for major accounts utilizing the Document Exchange service.
- Collaborate with Customer Service and Membership Service teams to oversee new DX boxes and Exchanges, as well as manage closures and redirections.
- Prepare weekly reports on customer-specific service and complaints.
- Coordinate with DX depots to enhance collection and delivery performance while resolving customer issues effectively.
- Ensure timely responses to all customer service inquiries within the established SLA.
- Maintain an up-to-date contact database for government clients, ensuring JDE and Workbooks reflect accurate information.
- Provide regular, precise feedback to the investigations process.
- Proactively assist end users, ensuring the correct services are selected and that addressing formats comply with standards.
- Deliver customer training on DX services and Despatch tools as required.
- Perform any other reasonable duties as requested by your Line Manager or the business.
Benefits:
- Holidays: 20 days, increasing with length of service, plus Bank Holidays.
- Long Service Recognition scheme.
- Enhanced Maternity & Paternity leave.
- Company Pension Scheme.
- Life Assurance coverage.
- Employee Assistance Programme, including 24/7 Virtual GP access.
- DX Discounts Portal.
- Excellent opportunities for career advancement and more.
