Cloud Support Engineer

4 weeks ago


London, Greater London, United Kingdom Cloud Decisions Full time £90,000
Cloud Support Engineer - Senior Technical Escalations

Cloud Decisions is seeking a highly skilled Cloud Support Engineer to join our team in Grand Cayman. As a senior technical escalation point, you will be responsible for resolving complex cloud and infrastructure issues for offshore financial service organizations and global enterprises.

Key Responsibilities:

  • Act as the final escalation point for 3rd line technical issues in cloud and infrastructure environments.
  • Work closely with Technical Architects and Project Engineers to understand solution designs and provide input on best practices.
  • Resolve escalated issues, ensuring all solutions are aligned with best practices.
  • Provide technical support and expertise in Microsoft Cloud (Azure, M365, AVD), Server Infrastructure, and Hyper-Converged Infrastructure environments.

Requirements:

  • At least 3 years of experience in a customer-facing technical support role, working with enterprise organizations.
  • Proficiency in managing Azure services, Azure Networking, Azure Storage solutions, and Azure Governance and management tools.
  • Experience with Server Infrastructure, including Windows Server and Linux environments, virtualization technologies, Active Directory design and management, and server clustering and high availability solutions.
  • Strong knowledge of cloud infrastructure skills, including Microsoft 365, Azure, and Azure Virtual Desktop.

What We Offer:

  • Salary: Up to $70,000 (Cayman Dollars)
  • Bonus: Additional performance-related bonuses (Tax Free)
  • Pension: 5%
  • Private Medical
  • Free Personal Phone, TV Contract, Broadband
  • Holidays
  • Relocation Support: Funded Accommodation for first month, Car hire for first month, Return Flight, and Work Permit

Join Cloud Decisions in Grand Cayman and take advantage of this life-changing opportunity to work in a Caribbean paradise with a tax-free salary and excellent benefits.


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