Financial Services Liaison Officer

3 weeks ago


Leeds, Leeds, United Kingdom Iwoca Ltd Full time

Iwoca Ltd is looking for an experienced Financial Services Liaison Officer to join our team. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer service and support.

About the Company

Iwoca Ltd is a leading fintech company that provides fast and flexible finance to small businesses. Our mission is to finance one million businesses by making our finance ever more relevant and accessible to more businesses.

Job Description

This is a hybrid role that offers a perfect blend of working from home and in our office. You will be part of a highly motivated and energetic team, serving customers at all stages of their journey.

Key Responsibilities
  • Answering inbound calls to our main line, responding to customer queries and requests, and handling web chats and emails.
  • Helping businesses complete their application and assisting existing customers with account queries such as repayments and renewal requests.
  • Pitching our services to customers who come through our marketing channels.
  • Liaising with multiple teams within Iwoca Ltd, including Sales, Account Management, Credit Analysis, and Collections, to achieve the best outcome for customers.
Requirements
  • A passion for delighting customers and enthusiasm for helping SMEs.
  • The ability to think creatively and have confidence in suggesting ideas to improve processes.
What We Offer
  • A competitive salary of £28,000 - £32,000 per annum, depending on experience.
  • Flexible working hours and a hybrid work model that allows you to split your time between the office and home.
  • A range of benefits, including medical insurance, 25 days' holiday, and additional leave options.


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