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Contract Support Manager

2 months ago

WestonsuperMare, United Kingdom Pertemps Bridgwater Full time

About the Role:

We are seeking an experienced Contract Support Manager to oversee the delivery of a large-scale grounds maintenance contract across multiple sites in the region.

The successful candidate will be responsible for managing contracts related to cleaning, window cleaning, and waste removal services, ensuring high-quality services and meeting specified standards.

You will work as part of a strong Estate Services team, collaborating with contractors and stakeholders to deliver exceptional results.

Key Responsibilities:

  • Arranging and attending review meetings with contractors and stakeholders
  • Regular meetings with contractors' staff
  • Scrutinising and preparing KPI data and other contract performance reports
  • Detailed record-keeping and on-site monitoring of contractor performance
  • Ensuring work is delivered to specification and safety standards

About You:

You will bring a combination of expertise in contract management and strong customer service skills to this role.

The Ideal Candidate:

  • Good knowledge of amenity horticulture
  • Experience in client-side grounds maintenance contract management
  • Experience managing contracts for cleaning, window cleaning, and waste management services (Desirable)
  • Prior experience in the Housing or Local Authority sector (Desirable)
  • A solid understanding of Health & Safety legislation and contractor safety compliance
  • High attention to detail, especially in handling data
  • Proficiency in IT systems including Microsoft Excel and Word
  • Confidence interpreting maps and specifications, with experience using GIS mapping tools
  • Strong communication skills and a commitment to excellent customer service
  • Flexibility in approach and commitment to continuous improvement