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Supervisor - Fashion Retail Leader
2 months ago
About 18montrose
18montrose is a leading premium fashion retailer that combines streetwear and high-end fashion. We offer a curated selection of the latest and most desirable brands, creating a unique shopping experience for style-conscious individuals.
Job Summary
We are seeking an experienced and dynamic Supervisor to join our team. As a Supervisor at 18montrose, you will play a crucial role in ensuring the smooth operation of our store, providing exceptional customer service, and driving sales.
Key Responsibilities
- Team Leadership: Lead, motivate, and support a team of sales associates, fostering high levels of engagement and performance.
- Customer Experience: Deliver an exceptional customer experience by maintaining a high standard of service, ensuring every customer leaves with a positive impression of 18montrose.
- Sales Management: Assist the Store Manager in achieving sales targets by driving individual and team performance, monitoring KPIs, and providing feedback to staff.
- Visual Merchandising: Maintain store presentation and ensure merchandise is displayed according to company guidelines, assisting in the planning and execution of visual merchandising strategies.
- Inventory Management: Oversee stock levels, ensure accurate stocktaking, and manage replenishment processes to keep the store well-stocked.
- Operational Excellence: Ensure all store operations are carried out efficiently, including opening and closing procedures, cash handling, and security protocols.
- Training and Development: Support the development of your team by providing ongoing coaching, training, and mentoring, helping to identify areas for improvement and create development plans.
- Brand Ambassador: Act as a role model for the team by embodying the 18montrose brand values and ethos in every aspect of your work.
Requirements
- Previous retail experience in a supervisory or management role, preferably within a premium fashion or lifestyle brand.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills.
- A passion for fashion, trends, and the retail industry.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Strong organizational skills and attention to detail.
- A customer-first mindset with a dedication to delivering outstanding service.
