Operations Director London Fitness Industry

1 week ago


London, Greater London, United Kingdom Love Recruitment Full time

Job Title: Operations Director London Fitness Industry

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About the Role:

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We are seeking an experienced Operations Director to lead our operations and people strategies in the dynamic London fitness industry.

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Main Responsibilities:

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  • Oversee day-to-day operations across all fitness sites ensuring high standards of service delivery, safety, and compliance.">
  • Develop and implement operational strategies, including operating models for clubs, processes, and SOPs.">
  • Monitor key performance indicators (KPIs) to measure operational efficiency, cost control, and service levels.">
  • Lead operational projects, such as the expansion of new sites, implementation of new technology systems, or process improvement initiatives.">
  • Manage supplier relationships and contracts to ensure the best terms and conditions for services, equipment, and facilities.">
  • Regular site visits across all locations to ensure operational excellence.">
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People & Culture Leadership:

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  • Develop and implement HR strategies to attract, develop, and retain top talent within the organisation.">
  • Lead talent acquisition and onboarding, ensuring the recruitment of qualified fitness professionals and operational staff who fit our company culture.">
  • Analyse the Employee Value Proposition (EVP), the development and improvement of this, and ensuring it lives and breathes throughout the business.">
  • People engagement, including regular team surveys and benefits.">
  • Drive training and development programs to enhance staff skills and promote career progression.">
  • Develop workforce planning strategies, ensuring the right resources are in place to support business growth and customer demand.">
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Requirements:

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  • Proven experience in operations and HR/people management, ideally within the fitness, leisure, or premium hospitality/retail sectors.">
  • Experience managing multi-site operations with a focus on customer service excellence.">
  • Leadership experience with a track record of building and managing high-performing teams.">
  • Excellent communication and interpersonal skills, with the ability to influence and engage at all levels.">
  • Demonstrated ability to drive change and implement new processes in a dynamic environment.">
  • Strong problem-solving and analytical skills, with a data-driven approach to decision-making.">
  • Passionate about health, wellness, and fitness, with a commitment to our mission and values.">
  • A relevant qualification in L&D/HR is not essential but would be desirable/relevant experience in these areas also highly favoured as part of the selection process.">
  • You must be able to get into London studios/Head Office 5 days per week.">
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What We Offer:

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We offer a competitive salary up to £60k plus benefits. If you are passionate about the fitness industry and have the skills and experience we are looking for, please apply now.



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